Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at [email protected]. Two out of four of the dresses arrived by January. Not to mention that the slip underneath hardly covers anything. You're better off getting your dresses from Shein cheaper, higher quality and at least give refunds. I had an issue with my dress being see through and needed a replacement soon for an event. Hi Kat! Order from a different boutique. All such rights are reserved by www.lucyinthesky.com and its licensors. Please let us know if we can help any further. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. Save. You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. Unfortunately after an order has shipped with USPS we cannot update a shipping address. I used the chat feature again in January to try to figure out where my two other dresses were. - Check in with your local post office, as packages are often held there for pick up. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. This is a generic card error - this means that your bank is rejecting the transaction at this time. Incredibly scammy and misleading. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at [email protected]. Share. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. Do not trust this shop to deliver. Her real name is Carmen and she is secretive about her backstory. . With no warning either time. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. Registered: 04-01-2009. on 10-08-2013 09:47. Us either! Please emails us at [email protected] so that we can better assist you. 5726 Solutions. Thanks for your feedback. I chatted with Maria D. about my order and she was extremely helpful and answered my questions promptly and clearly. I unfortunately missed the return window for the dress, but thought I would ask anyway just in case. , over 6 weeks. The company helped issue credit for this matter to purchase a new item as soon as possible. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. You can email us at [email protected]! The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. Do not purchase from Lucy in the Sky. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. Technical support. We're sorry to hear about the sizing issue. Hi Chloe, Thanks for your feedback. Unfortunately, we are not selling our styles to other retailers at this time. Tip for consumers:Cannot get a refund, only store credit. Please email us at [email protected] if anything else. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Contact from abroad. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Very professional. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. Calls to these numbers are free for Sky Talk customers, but for Eir customers' calls can cost up to 5.3 Cents per minute, plus a 9.7 Cent connection fee. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. -Kate. Hi Mike, Thanks for your feedback. I loved 1/2 dresses I bought. If anything else you can email us at [email protected]. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. -Kate Sarika Pramod 1 review US 3 days ago Great experience! I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. Hi Hailey, Thanks for your feedback. We would suggest to double check your card details. My learning training provider was City and Guilds. They have such cute styles, but the clothing quality is so bad. Merry was very friendly, professional and helpful. Ordered a dress for my daughter homecoming and it NEVER came. 0333 7591 018. Order took over 2-4 weeks to be delivered. -Kate. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? I will definitely order from this website again. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. https://www.lucyinthesky.com/shop/index.php?route=account/login. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Hi Denver, We're having delays in our customer service trying to get to each email, we would love to assist you with your order. She answered all the questions we had quickly and gave good advice. Yes, the one dress I never received was . If you need help please email us at [email protected] if anything else. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. If you placed an order without an account, you can use the same email to create an account to access your return label. Not worth the hassle and loss of money. -Kate. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Hi Hailey, I was horrified. Please email us at [email protected] so we can assist you sooner. my party is april 10. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. In the end the skirt fit very snug and my booty looks great in it. We'd love to make sure we make this right and find a resolution. -Kate. I ordered a dress on October 2,2019 and still not dress. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. But, things are not as they seem on the surface and Gene and his two buddies discover her story is a sham. Haiker Rojas. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. Business days do not include weekends or public holdiays. I threw out all the clothing. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. Any orders cancelled within 14 days of being placed can be cancelled for store credit. All international orders are shipped with DHL International Packet Plus. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. -Kate. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Cassandra M. went beyond. Super fast and helpful; won't hesitate to order from the site/company again! We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. I HIGHLY recommend NOT ordering from this place. The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. Sky Support Email. As soon as you place the order, it is processing on our end. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. What is the Lucy in the Sky Return Policy? You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. I definitely recommend Lucy in the Sky, as my other dresses were great and their customer service is top-tier! If you want to make a complaint to the Sky customer service team, they can be reached on . Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. Tip for consumers:Returns usually only give store credit. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Products used:None package arrived too late. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. Besides that, the customer review rating on Better Business Bureau is 2.8-stars. We're so glad you were able to reorder and get it in the time frame you needed. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Lucy in the sky is a great company from products to customer service I am always satisfied. There is no phone number and the chat has been disabled. We're so sorry to hear that there was an issue with your order. Oh no! We'd love to find a resolution You can email us at [email protected] for further assistance. Thanks for your feedback. I HAVE MY TRACKING NUMBER. 6) Actor William Shatner also covered the song in dramatic, spoken-word style. Please make sure that the style is in original condition otherwise it may be sent back to you. Facebook is showing information to help you better understand the purpose of a Page. The first time it was cancelled altogether. Twice now, I have not received an order or refund. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Tip for consumers:Do not order from themif u feel like u have to atleast use PayPal when checking out so when u dont receive ur dress PayPal will return ur money after waiting months from original purchase date. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. In the case of any expired store credits, we will gladly issue another current one for the same value. My dress was supposed to be here on Mar2-Mar8 and was told it would be mar 24! They have yet to respond and emails were sent over a week ago. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? Please email us at [email protected] so we can assist you further. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. However, this is out of over three hundred reviews. A cookie is a small file which asks permission to be placed on your computer's hard drive. Shipping is free over US$75 and US$6.90 for orders under US$75. Hi Sonam, Thanks for your feedback. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Go to our site to chat with our support team or email us at [email protected]! Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. Shipping was supposed to be 5 business days. Hi Jay, We're so sorry to hear about the order. Please email us at [email protected] if anything else. CABLE TV. . Not only was she patient but she was quick and so attentive. Do you agree with Lucy in the Sky's 4-star rating? In the case of any change-of-mind or sizing issues, we offer store credit. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Lucy in the sky is our GO TO for all things special occasion. -Kate. The customer service is out of this world. -Kate. Chat is only option and that takes hours to even get a chat representative. I was SHOCKED as the price of this dress after I received it. It is the size of a T-shirt. Moving home . Terrible return policy. Although some question the quality of products, Lucy in the Sky is a great place to look for a dress for any event. Check out what 6,872 people have written so far, and share your own experience. Lucy In The Sky. I am doubtful now the dress will come in time (or ever) for my event. Find out how we combat fake reviews. You can choose to accept or decline cookies. Supervisor. The prices they charge is not right. If you have any order issues, please reach out at [email protected] via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). It is an eligible payment method for all U.S orders over $35. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. It said delivery between 9/30 and 10/12. "lucy in the sky. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. DO YOU SHIP INTERNATIONALLY? If you are in between sizes, we would generally suggest to order a size up. These companies are a dime a dozen, you can 100% find another that actually values customer service. . You should check this page from time to time to ensure that you are happy with any changes. We want to make sure that this refund goes through immediately. If you order multiple styles with different delivery dates, they may ship separately. I use the chat feature and they told me that the dresses would arrive within the next three weeks. You would have received multiple shipping notifications if this is the case. Our styles are designed exclusively in Los Angeles. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Lucy has a story. Anyone can write a Trustpilot review. The quality of clothing is so bad. This site promises to ship an item by a certain date. Yes. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing Article created 4 years ago. Please email us at [email protected] so we can look into your refund. Please let us know if we can help any further. They're all photographed wearing size Small. We ordered a dress on 9/6. You may store, print and display the content supplied solely for your own personal use. We're sorry to hear that you had issues with your orders. Please emails us at [email protected] so we can better assist you. what is the average shipping time? I have a very box shape body but this bran hella create lavish looking dresses for my body type. | Read 5,961-5,980 Reviews out of 6,594 Then, the item never ships. Free Returns for United States Customers. This may prevent you from taking full advantage of the website. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Yet Lucy in the Sky refuses to give a refund. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at [email protected]. Why would I need store credit when I already purchased the 3rd dress. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. I HAVE MY TRACKING NUMBER. -Kate. I don't care how good are their dresses and I don't even want to know. Hi Lily, Hi Elena, Thanks for your feedback. -Kate. There are thousands other options. You can email us at [email protected]! tablet. These linked sites have separate and independent privacy policies. You must not misuse this Website. Free FedEx Shipping, over US$75. Review. CASANDRA M. was extremely helpful in seconds. Over 90% of Sky customers seeking help quickly get it through the available online channels. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. If you have any further questions or concerns please email us at [email protected] so we can assist you sooner. As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. Sky Phone Number 2. -Kate Read 1 more review about Lucy in the Sky MI Michelle 1 review US A day ago Merry was fantastic! | Read 5,941-5,960 Reviews out of 6,586 Were almost out of time and do not have a back up plan. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. They have horrible customer service and cannot call because it's a bogus phone number. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). I was never updated or contacted. I'm convinced company is run out of a basement and lack computer skill to process anything. Designed in Los Angeles - New Arrivals Weekly. My daughter has an event Nov. 19. WHAT INFORMATION DO WE SHARE WITH OTHERS? This has been quite frustrating. would it arrive by october 26th? Daughter bought a dress for homecoming from this site. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. Well look into the stated issue and will work out a way to resolve the situation asap! Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. If you need your dress for a specific date you might want to find a different one. Copyright 2023 Lucy in the Sky inc. All rights reserved. Hans from Lucy in the Sky was veryprofessional, quick to respond and delivered great customer service. What a terrible return policy for a online store. We have no idea when the dress will arrive or if it will arrive on time. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. -Kate. Shop now at www.lucyinthesky.com. Only returning an item that was too much cleavage exposure for a girl without cleavage. Her father has died in Ohio and she needs a place to stay before going off to college in the fall. We have a range of ways to get in touch for new and existing customers. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. This document governs your relationship with www.lucyinthesky.com (Website). Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. If you have any additional questions, contact us via Live Chat or email us at [email protected] SHIPPING HOW LONG IS SHIPPING AND DELIVERY? Alternatively, you can attempt to place the order with a different card or try again later. UNTIL I DECIDED TO SHOP AT LUCY IN THE SKY[redacted] ::: I placed 2 orders with this store; 1st: 29/04/2016 order ID . I had to do a charge back from my credit card company to get my refund back. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. -Kate, Lucy in the Sky is an absolutely horrible company. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Store credit took weeks. This company responds to reviews on average within 5 days. Really bad. There are a number of Sky departments, and you can usually make your way to the right one through the main customer services contact number which is 0333 7591 310. Hi Chris! CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? Hi Kaylyn! Lucy in the sky did not inform me back in November, that the dress was not in stock. The dresses didn't look anything like the photos. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? www.lucyinthesky.com retains the right to refuse any request made by you. You can only email and live chat with them. Only store credit even though clothing size is not standard. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. They weren't prepared for homecoming season and got behind. Check out what 6,964 people have written so far, and share your own experience. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago Hi Veena, Thanks for your feedback. The complete opposite of lawyer James, Nathan is carefree and fun. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. | Read 5,961-5,980 Reviews out of 6,593 -Kate. Contacting Sky Thanks for using our online services - if you do still need to contact us, please be aware that wait times may be longer than normal, but be assured we're prioritising calls from customers who've already been online. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) Sharing is caring! Thanks for your feedback. Return policy is awful and as slow. Hi Addison, Thanks for your feedback. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. Ordered 4 dresses in August 2022 for several events (totaling over $300). Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. I ordered my dress september 13 it's now october 1. is it supposed to take this long? They take your money and hope you forgot about the order because they'll never say anything unless you reach out, Hi Colleen, . Delivery date was Feb 17-24th. It is an eligible payment method for all U.S orders over $35. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Thanks for your feedback. All our models are approximately 175cm tall. If you need help with returning we do have our returns in our FAQ. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. I emailed on 9/16 noone has contacted me. I absolutely love Lucy in the Sky's Customer Service!!!
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