No. BART is primarily selling paper tickets from the vending machines. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. At your request, we can mail you a new card with your balance restored, typically within 2 business days. As others have said, it's RFID interference with other cards that's likely the problem. Learn more about using Clipper on your phone. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. Victoria Clipper Frequently Asked Questions | Clipper Vacations See full menu. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Cash value and transit passes are not interchangeable. Yours is the first email Ive gotten on this issue. Clipper card scan fails every time, this is driving me nuts! Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. You must apply for an RTC Clipper card in person at a participating transit agency. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. Our vessel also features one wheelchair accessible bathroom onboard. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. U.S. Immigration . Picking up your value means loading the value on your card after youve placed an online or phone order. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. Thank you! You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. 2020, Metropolitan Transportation Commission. For account-related You have up to 6 months to spend down your balance, so you can load the funds. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. And you can do it anytime. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. The money is still missing. redditads Promoted Interested in gaining a new perspective on things? View vessel seating chart for San Juan Clipper. Routes available between Seattle and Victoria. The card reader at Caltrain stations. Discounts; Where to Use; Follow. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. For a quicker response, we strongly recommend reaching out via our contact us form. For limited time, riders can get a new Clipper card on their phones for free (normally $3). You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. We will automatically send a declined payment notice to the email address in your Clipper account. A Station Agent can help direct you. Contact your programs administrator for instructions on replacing a card. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Please enter the ages for all children 18 and under. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Limited-use tickets are not available on phones. Email: [email protected]. Ticket Central. Comfort Class is well worth it! - Review of FRS Clipper, Seattle, WA Includes travel to any of our destinations with activities or hotel stay or both. Key Clipper information translated to Spanish. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. This page includes balance protection, online accounts, and card cancellation. Clipper and Pay by Phone | bart.gov If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. 2023 Clipper Vacations. When does the new 31-day pass become active? The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. Otherwise, you will be logged out automatically. Indeed! So if your primary funding source is declined, your order will be charged to your backup card. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. You will need to use this new email address the next time you log in to your Clipper account. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. Fares | VTA You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. We will automatically send a declined payment notice to the email address in your Clipper account. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. If you have a monthly pass, it will obviously expire at the end of the month. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. To provide payment, log in to your Clipper account and edit your Primary Payment method. If the condition evaluates to false (.F. I set up Auto-Reload, but its not showing up in my online account. Many transit agencies offer some type of 31-day pass for your convenience. Otherwise, you will be logged out automatically. Muni Fares & Passes. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. Yes, there is. What is the maximum amount of cash value I can load on my Clipper card? Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. If you hear two beeps, your value is low. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. We've made it easy with quick guides to every service on Clipper. Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. Your 31-day pass becomes active the first time you use it to pay a fare. All rights reserved. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. How can I set up my card to automatically reload? To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. This page includes Using Clipper on specific agencies. All FRS Clipper employees and crew are fully vaccinated against COVID-19. Clipper | Alameda-Contra Costa Transit District Boarding starts 1 hour before your boat is scheduled to leave. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. Otherwise, you will be logged out automatically. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? Key Clipper information translated to Spanish. Includes one-way or round trip travel via the Clipper ferry. On the cable car, the conductor carries a handheld card reader. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. What happened to my order? Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. The RTC Clipper card is a photo identification card. An email notification will be sent out 7 days prior to travel as a reminder for check-in. No input is required. For more information, visit Sales and Service Locations. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Call us 800-888-2535; Contact us; Enter search term: Go. Check out the r . I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. See the Apple Pay How-To page for more details. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. Add Clipper to your phone before you take-off! Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. Once you set up Auto-Reload, we need to confirm your payment method is valid. Check Clipper News for holiday or modified hours. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. Thats why we say to allow a few extra days if you are picking up your value on a bus. Log in to your account to add a Backup Payment method. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. You will select your seats when making your booking and may choose between the lower or upper deck. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. My card shows it was cleared month ago but the card is saying it doesnt have enough money. In order to book using your travel credit please reach out to a reservations agent using our contact us form. Go Pass on Clipper Program | Caltrain When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card.
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