Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. Anyone can write a Trustpilot review. With 30 mins. Is Vivid Seats Legit? Review, Comparison & Alternatives It went to automated system and never got a person to talk to. Vivid Seats gets you the best seats in the house | CNN Underscored Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. They can see this but they refused to issue a refund. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. Overall, my experience was very positive. I want my $1,500 back in my bank account. We also ensure all reviews are published without moderation. I had to purchase four more tickets that were handicapped seats from the venue. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. IE, Hundreds of people are standing in front of you. How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay The support team was very friendly, knowledgeable about the event, and got me great seats. UNLV Rebels at Utah State Aggies 2x Football Tickets. Cancellation Policy : Vivid Seats Customer Support Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Vivid seats is horrible. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". You can count on usas our fans already know. Paid $160 for a single ticket for a show that was rescheduled (twice). Ong please do not use this businessshadey as a summer afternoon under a big oak tree. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Sellers can choose the price for their tickets and modify them at any time. Desired outcome: I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. Her personality was fantastic and the whole experience was just perfect. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. The issue was they didnt have the tickets, but had 2 close by. My friends and I attend several differant venues and purchase tickets online. Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. Never again. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. Over 100 million tickets sold. Who Sets the Price on Vivid Seats? Vivid Seats Review Summary. Ive only purchased tickets from this site twice. Vivid Seats LLC - DE, IL, KY, LA, MA, MI, MN, MT, NC, ND - Bizapedia I expect to pay the normal service fees, but not what you charged me for the tickets. Day of game they said only had 2 tickets available and sold my other 4. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. Dont use this site they are horrible. Downgraded Tickets Sent - Not what I paid for. Vivid Seats Reviews We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. SeatGeek Reviews 2022: Is SeatGeek Legit, Safe & Reliable? - Google Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Vivid Seats Reviews - vividseats.com - Review Centre Also, VividSeats says all orders are 100% . I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Agreed! Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. There was some type of electronic glitch. The latest review was 2 months ago. If there is more I will do that as well lost time and money. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. 3 for $533.58. I will never use vivid seats ever again. Ren was very helpful answered my questions and helped me get the tickets I was looking for. I'm very disappointed in Vivid Seats. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. They refunded, but I am out 2 nights for the hotel. 1239964100050. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. BS. I purchased tickets well in advance and the tickets weren't cheap. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Great customer service skills. He was very polite, professional, kind, and made the process very easy! I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. I tried not to trip thinking I could sell them forward. I feel that you overcharged me. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. I feel sorry for other customers who have lost a lot more money than we did. We added millions of opinions to our database and summarized over a million opinions. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. Vivid refused a refund! Well the day before the game which was 4 hrs from my home they quit responding to me all together. The company says it "provides a legit, safe and secure platform. I called 2 seconds after I saw the $960 total. Angel P helped me out. But, that won't happen with your company. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. Nothing arrived. Never again. They made me jump through hoops to get my money back. In one order, my tickets arrived via email within an hour or so. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. It goes against our guidelines to offer incentives for reviews. Do I need to print these tickets? I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! The request was put in minutes before. Get buying tips about Ticket Websites delivered to your inbox. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. Home | Ticket Purchase Settlement until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Tickets were electronic via phone. Business Profile for Vivid Seats LLC - Better Business Bureau Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. Do not use Vividseats!! Please Refund at least $1000. Leave the paper at home! Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. Providing an exceptional buying experience is something we want all of our fans to experience. Claim it and get a lot of features. Explain your situation and why you wish to receive a refund. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. In this guide, I will be reviewing Vivid Seats in detail. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. Recent customer reviews are positive. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. I someone needs to hold ticket brokers responsible. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. Vivid Seats Review: Not delivering seats - ComplaintsBoard.com For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. These were special seats, including dinner and first 2 rows on the dirt. Thank you Amanda. We apologize for the frustration you experienced. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. Ratings and Reviews 4.6 out of 5. The person the ticket was for has since died. Nowhere on their site did it say that these two tickets wouldn't be next to each other. This is absurd! My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. We absolutely value your feedback and apologize for the stress this may have caused you. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. Vivid Seats Review: Sent the wrong tickets - ComplaintsBoard.com After setting up a ticket master account my tickets were sent to me. B. Berlinda G. Today , California. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. We'll get you there. I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . Customer identification can be provided if needed. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. I then I received an electronic transfer notification which I followed through on. If you make a last second purchase, you are putting yourself at risk. There were no humans to talk to to get my tickets before the event started. Eugene was very helpful with my questions. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! And in checking with the Keillor show I found that the show was not sold out! Takes no accountability for a time glitch that had us go to a show at the wrong time. Our online support team is here to help resolve your concerns. Is Vivid Seats Legit? [See If The Ticket Resale Site Is Any Good In 2023 ] I don't expect they are willing to give an apology. They simply dont care. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work.
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