If you do not have a cancellation insurance or if your insurance does not provide sufficient coverage, you can contact our Customer Services Center. How much will it cost to cancel my TUI holiday? TUI is happy to help you! However, you have to have a proof of vaccination. You can book this All-Risk insurance up to 57 days prior to your departure. If you cannot wear a mouth mask on the aircraft for medical reasons, we ask you to take the following measures: We request that you consult the website of the airline concerned to know more about the measures you have to take if you can't wear a face mask on the plane for medical reasons. The All risk Cancellation insurance provides coverage for unforeseen events. You can also complain about a flight-only booking . Similarly, if the country is placed on the red list its possible the flight will still run. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. In case the new flight price is lower than the price of the original booking after changing the flights date and/or destination, the price difference shall not be refunded. For destinations for which it is not possible to check in online, we ask you to sign the TUI fly COVID-19 statement online and to pick up your boarding pass at the check-in desk at the airport. Click on the link Coronamaatregelen for your destination. In that case an additional PCR test is not necessary. In that case we ask you to contact our TUI fly Customer Service Center: For Belgium: +32 (0) 2 717 86 61. International travel this summer is looking uncertain (Image . For holidays to amber countries, those unwilling or unable to self-isolate can amend their booking without penalty. If your file is cancelled free of charge, the premium will also be cancelled free of charge. In case you spend less than the amount of the voucher, you will retain the remainder of the vouchers value. If you select plane, you need to enter the flight number, seat number and date of arrival. The value of your refund credit is the sum you paid for your original holiday less any amendment or cancellation fees you have paid and not including any extras like travel insurance and seat upgrades. You will automatically receive a new voucher with the remaining amount by e-mail, you do not need to contact us yourself. It said schedules will be cancelled until mid-February, joining . Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. TUI has updated their travel warning for passengers as the new Omicron variant leads to border closures and cancelled flights. Our partners will do everything within their power to help you! And all of our holidays are designed to help you Discover Your Smile. By the end of March TUI was receiving 1.5 million calls a day to its contact centre, compared to the 5 million calls it would expect in a standard year. There may be additional fees on top of the amendment fees you will have to pay to airlines and transportation providers. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. If you have a problem using VeriFLY, please check the following: VeriFLY is only available for use on selected routes - please check if you can use it for your journey Reports of higher infection rates are also putting a dampener on . See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. There's loads going on behind the scenes to make sure your journey's as smooth as can be - for example, they've got more standby aircraft available than ever before and have recruited more colleagues. We recommend checking the benefits of travel cancellation insurance in the current situation. TUI allow you to transfer your holiday in the name of another person. TUI allows you to amend your booking and itinerary by using Manage My Booking in your TUI account. . Travellers (from 12 years old) who do not hold an EU Digital Covid certificate must complete the FCS (Spanish Health Form) within 48 hours before departure. More information can be found hereunder. 1,34 per minute). If the price of the new flight is higher, we will adjust it to the original price. This applies to new bookings made between 23 July 2020 and 30 September 2020 for travel between 20 August 2020 and 30 April 2021 using TUI Airways flights for TUI . More information can be found hereunder. REFUND CREDIT. Wondering what documents you need for your destination? We also ask you to place your handbag, backpack or laptop bag weighing up to 10 kg and with maximum dimensions of 30 x 30 x 15 cm underneath the seat in front of you. It pays to book with an airline that offers decent flexibility in its booking policy. If your holiday is cancelled, delayed or substantially changed you have the right to make a claim for loss of value, out-of-pocket expenses, or loss of enjoyment, inconvenience, or disappointment. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. Unfortunately, you cannot change the dates of your holiday, as this will be treated as a cancellation of your booking. Did you book a parking space with Quick Parking, but your trip has been cancelled? Just a moment while we perform our search Een gedetailleerd overzicht van alle cookies die we gebruiken kan je raadplegen via, We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. Have had a negative PCR test - Certificates based on a RT-PCR are valid for 72 hours . When checking in online, you may need certain documents for your destination. If the result of your test is positive, you have to go into quarantine. We therefore advise you to check your mailbox regularly. You can find more information onhttps://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country. All guests travelling on holiday with TUI this year will automatically receive a supplementary holiday guarantee cover at no extra cost. Can I cancel a flight I booked with Kiwi.com? Can you no longer use your TUI Holiday and you would like to sell it to recover your money? Of course we hope you will opt for an alternative flight. Example: if your voucher was issued on 01/04/2020, you have until 01/04/2021 to book a new flight. Some countries may impose temperature checks, health certificates, tests, certain nationality requirements and/or specific documents. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. This is the person who signed the agreement and/or who registered as the holder of the booking during the booking process. Please also check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. The TUI Care Foundation has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID Relief Fund. Jet2, easyJet, TUI and Ryan Air have all updated their coronavirus policies after the news of the quarantine hotels. If you dont want to travel to an affected area, you can cancel your trip. Please note: you should take into account the fact that the suppliers terms and conditions may change at any time. We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. This measure applies to all TUI fly flights that had to be/are cancelled due to the coronavirus and for which TUI fly has issued/issues a voucher. Before committing to any accommodation booking, read through the provider's terms and conditions. Functionele cookies helpen een website bruikbaarder te maken, door basisfuncties als paginanavigatie en toegang tot beveiligde gedeelten van de website mogelijk te maken. This way we will be able to travel together safely and without worries. You dont need to contact us yourself. This page is updated during office hours. If you wish to cancel your TUI holiday, please do so by using our 'Manage My Booking' service. Thats possible. Federal Reserve Governor Christopher Waller was forced to cancel a Zoom videoconference after it was 'hijacked' by a participant who displayed pornographic images. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Yes, you can also make changes to your TUI booking. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. You could also make a Section 75 claim with your credit card provider or obviously you can use the credit to book another holiday. We therefore advise you to check your mailbox regularly. Given the quick evolution of the international reaction to the outbreak of COVID-19, TUI fly cannot guarantee the accuracy of the information below and does not accept any liability for any errors or omissions. A 24/7 emergency hotline and an app in various European languages . All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. "From 17 March 2020 if you have an existing TUI, Marella Cruises, First Choice or TUI River Cruise package holiday booking travelling on or before 30 June 2020 you can amend for free to any . If you do not receive an ATOL Certificate then the booking will not be ATOL protected. How do I cancel my booking and what will the charges be? This should not be older than 48 hours before departure. Here we will break down the fee structure and take you through the process of changing or cancelling your TUI booking. If the price is lower, you will receive a refund or you will pay the lower amount of the trip (if you received a refund for your cancellation). Its a way to insure yourself against future developments in the situation relating to the coronavirus. Our website uses cookies to improve your experience. There are specific quarantine rules at each destination, and any additional costs must be paid by you. 1,34 per minute) They will gladly make the booking for you. If you cancelled your flight on your own initiative, you will not qualify for a voucher. Tui last month reported a loss of 2bn (1.8bn) in the first nine months of its financial year after revenues crashed by 98% between April and June, the period of the most intense lockdown . The detailed terms and conditions can be found here. See our frequently asked questions relating to COVID-19, covering both before you travel and while you're away, so you can book with confidence. All TUI fly bookings made before or on 31/08/2021 can change unlimited and free of charge up to 2 hours* before departure, to any other destination or other date that is available at the time of change. How do I cancel or change my booking and how much will it cost me? If this sounds like the better option, read the last section below Can I sell my TUI holiday. Onboard our planes. The book with confidence promise applies to bookings up to 21 August 2022. If the new flight price (including any extras that have been booked) exceeds the price of the original booking after changing the flights date and/or destination, you shall pay the price difference. Lines open: Monday to . The insurance company will make a 75% refund of the cancellation costs. TUI said: "We want to offer our customers flexibility and choice this summer, so where borders are open and FCDO advice allows travel, we will operate to those destinations as planned. Refund requests for mandatory hotel quarantine can be made up to four weeks before departure and refund requests for a travel ban can be made up to two hours before departure. In that case, you can first contact your airline to find out whether your flight can still take place, can be postponed or changed. You can amend your flights without a fee, or cancel and request a full refund if, in the 7 days before departure, the UK government places your destination on the red list and/or enforces hotel quarantine. When you pay you will be supplied with an ATOL Certificate. If you have a cancellation insurance, you will in most cases not be able to cancel on account of the coronavirus. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. Also take into account that it is obligatory to wear a face mask at some airports and that you are responsible for bringing your own face mask. You are required to officially cancel your trip and file a damage claim. This is because the cancellation rules for these bookings are different. *if possible. For Covid related reasons you can also make a fee-free change right up until your day of departure. We do everything within our power to keep this information up to date. You can use the voucher for all TUI fly flights available at that moment. After you received the voucher, you can submit a request for a refund via https://www.tuifly.be/en/corona-voucher. You can also call the TUI fly Customer Service Center at +32 (0) 2 717 86 61. Whether your flight will take place depends on your destination and the flight schedule. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Do you prefer a cash refund? Customers holding tickets issued before September 30 2020 for travel before December 31 2021, can rebook to travel anytime within 36 months, an extension of 12 months . We recommend you to first contact your airline to find out whether your flight can still take place, can be postponed or changed. Please make sure the details (name, date of birth, etc.) This field is no longer mandatory and can be left blank if you do not yet know your seat number. You'll always find the latest information on the FCDO website and on our 24/7 Travel Alerts page . At Brussels Airport, extra baggage, for example, can only be paid for at check-in by debit or credit card. This way, you are always aware of the most recent information. TUI Belgium uses several kinds of cookies. In addition to functional cookies, which are necessary for the proper operation of our website, we also install analytical cookies to measure the use and quality of the website. The value of your refund credit is the sum you paid for your original holiday less any amendment or cancellation fees you have paid and does not include any extras like travel insurance. You can check a carry-on suitcase or trolley weighing up to 10 kg and with maximum dimensions of 55 x 40 x 20 cm free of charge at the check-in desk or deliver it to the staff at the gate when boarding. You will receive a refund for the cancellation within 2 weeks. On the online check-in portal, you can find a list of frequently asked questions and their answers about uploading your documents and what to do in case of problems. At some destinations, an exception is made and testing is not obligatory if you are fully vaccinated or have recovered from COVID-19. Martin Lewis has now shared . In step 3 of your damage claim file, select other under reason for the cancellation and specify "coronavirus". Each passenger has the responsibility to ensure that he/she carries the required travel documents and is aware of the formalities for travel in Belgium and abroad. After all, the safety of all our customers and employees is our top priority. This costs more up front. Important Note: Your deposit is non-refundable and TUI may not be able to refund added elements of your holiday. You will receive a QR code after having completed the form. You can contact them by e-mail [email protected] or call them at +31 20 717 97 00. This page https://www.tuifly.be/en/corona-measures contains an updated overview of the destinations we offer. Registered in England No: 2830117 ATOL No: 2524 . This also applies to people under the age of 18. The voucher for the total amount will be sent to the passenger-main booker in the name and for the account of the passenger-main booker and his/her travel companions. "The conditions that are in place at the time you make the booking . The original term of validity is indicated on your voucher. Should something change in the flight you booked, you will be informed personally and in time. Check the safety and health and safety requirements of the airport of departure and arrival and always follow the instructions. You will receive the voucher by e-mail. The issue date and the expiry date of the initially issued voucher will remain applicable. Contact your travel agent or call +32 (0) 2 717 86 61 to take out this insurance. Our Agreement for Marella Cruise and TUI River Cruise holidays booked from 17/03/20 to 31/05/20 We are TUI UK Limited, Company Number 02830117, our Registered Office is Wigmore House, Luton, LU2 9TN and Our Agreement sets out what we can expect from each other when you buy a holiday from us. See Travel Aware page - for travel advice from TUI. Take Ryanairs policy, which allows you to change your flight but with at least seven days notice. However, Tui offers continued Covid-specific flexibility for holidays departing on or before 31 October 2022. If your flight is operated by an airline other than TUI fly or by one of our partners, you should check their website prior to your departure. You can check the entry conditions of our destination on this page: https://www.tuifly.be/en/corona-measures. TUI allows you to amend your booking and itinerary by using Manage My Booking in your TUI account. Thats because package holidays offer some financial protection. You are in luck, TUI allows you to cancel, change or transfer your holiday for a fee. You can book online and enter your voucher number and unique code during the booking process. Additionally, weve heard from frustrated Ryanair customers complaining that even its previous zero change fees policy still left them paying extra to rebook luggage. Depleting cash reserves is a short-term impact but in the long term COVID-19 may spur drastic changes across the traveler landscape. Customers whose holiday bookings were protected under the Atol scheme will now have that cover extended to vouchers issued between 10 March and 30 September if the cancellation was a result of the . The measures taken by the suppliers can change at any time. More information is available at https://www.tuifly.be/en/fly-deluxe-en. Jet2 has flexibility baked into its general terms and conditions. Click here for more information. You should be aware of the fact that access to the airport can be denied if you or one of your travelling companions have symptoms prior to the flight. Motel 6 cancellation policy. Signing the TUI fly COVID-19 statement is even possible until 1 hour before departure. We also like to install cookies for a better user experience. Changes can be made for any reason, whether you catch Covid-19 or simply dont wish to travel. You will find an overview of these suppliers below. Transfer your booking up to the date that the balance for . Any closer to take-off and youll have to pay a fee to rebook plus the difference if the new flight dates are more expensive. Once your booking has been cancelled, you can expect to receive a cancellation invoice within 14 days. You will automatically receive the new voucher for the remaining amount by e-mail. If you purchased TUI Travel Insurance and believe you may need to notify us of a claim, please call AXA Insurance on 0330 024 8094. With TUI you can now book your whole holiday or just the bits that suit you - just the flight, your accommodation, your car hire and much more. Starting on 1 February 2022, the vaccination certificate is valid for 270 days (9 months) after the date of the last vaccine. Only this person can use the voucher to pay foranewflight, buthe/shedoes not have to be part of the travel group. Here's what to do if you need to change your holiday details or amend or cancel your booking with Crystal Ski Holidays. Youll need to rebook at least 7 days before your travel dates. GBp. If your flight was cancelled before 17/06/2021 you will receive a voucher by e-mail. Prior online check-in* is quick and easy and allows you to avoid long queues at the airport. This . You can contact GO TUI by e-mail [email protected] or by telephone at +32 78 149 258 in case of an emergency. TUI fly MARK vouchers are easily recognisable by the mention MARK. After these 270 days, the certificate can no longer be used to travel. See travelhealthpro.org.uk - for current travel health news. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. Airlines are offering Covid cancellation policies during this time of uncertainty (Image: Andrew Teebay/Liverpool Echo) Get FREE email updates for West London . You dont need to contact us yourself. For Morocco: +212 5 22 63 46 00 (local tariff), For France: 0899 190 043 (max. Important Note: If you booked a TUI holiday from a travel agent other than TUI contact the agent directly. Covid cancellation policy? You should contact TUI by email or in writing 7 days or more before the booking. If you want to cancel your TUI holiday you must pay a termination fee. a scarf), masks with an exhaust valve or face shields cannot be used as a face mask. https://www.tuifly.be/en/flightinfo-corona-measures, Information about changing my booking/cancellation of my flight, Information about the TUI fly Corona voucher, Information about the TUI fly MARK voucher, ttps://www.tui.be/nl/corona-maatregelen-bestemmingen, https://www.tui.be/nl/corona-maatregelen-bestemmingen, https://www.tuifly.be/en/legal/reiseformalitaten, https://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country, https://www.tuifly.be/en/travelling-corona-measures, https://www.tuifly.be/en/destinations-corona-measures, Information about the premium-rate number. We inform you about the necessary preparations as well as of the changes at the airport and during your flight. However, you should wait until you receive the voucher by e-mail. The table below outlines the amendment fees you must pay to TUI. Yes, even if you are vaccinated, you have to observe the corona measures during your trip and your stay. Choose this convenient service for both your departure and when you return home. Here, we answer all your frequently asked questions about COVID-19. You can find all information about the validity of the vaccination certificate on the website of Diplomatie. Do you have a flight you booked with Kiwi.com that you want to cancel? This voucher cannot be exchanged for cash and can therefore not be the subject of a request for payment in cash. Your file will be processed as soon as possible. Please take into account that you have to retain or upgrade your insurance products. During the period in which the measures taken are adjusted by the authorities in a holiday destination and by the Ministry of Foreign Affairs in an affected area, Before and after the period during which negative travel advice is given for an affected area, For future trips to destinations not affected by the coronavirus at the moment, but where the situation may change in the near future, For France: 0899 190 043 (max. SpareFare is an online platform connecting people who have bought a flight ticket or a hotel reservation but cannot use it anymore, with people who are looking for plane tickets on sale and discounted hotel rooms. EasyJet and TUI have updated their policies on rebooking flights and holidays after travel rules were changed to prevent the spread of the Omicron COVID variant. Cost cutting measures may become more permanent if proven efficient as more companies adopt an asset light business model. Your file will be processed as soon as possible. All TUI fly bookings made from 01/09/2021 until 30/09/2021 can change 1 time and free of charge up to 7 days* before departure, to any other destination or later date until 31/12/2021. Then as from 11/03 it is no longer compulsory to fill in the Belgian Passenger Locator Form. Family members and/or friends who drop you off at the airport are requested not to enter the airport building. Other airlines including Wizzair wont allow you to rebook for free even if you test positive for Covid-19, unless you specifically opted for a flexible fare when booking. TUI customers can get a refund, voucher or rebooking if their flight is cancelled (Image: PA). Did you book a transfer with HolidayTaxis at your destination, but your trip has been cancelled? In this video, we show how to fill in the PLF form. Will your flight take place but do you prefer not to travel right now?