Your device has a strong mobile signal (two or three bars are good). Use the paperclip to press the recessed button on the back and hold it for a few seconds. So in this short guide, well look at the different light colours mean on your BT Hub, whether theyre solid or flashing too. And it can be even more of a challenge to know what all of these different colours mean. This might be due to a problem with the electricity, or the cables, but if your hub is switched on, it will light up. This usually indicates that the broadband cable connecting your hub to the internet isnt inserted fully if its in, there may be a problem with the cable itself. The light appears on a silver bar towards the bottom of the devices front facade. HDMI ARC vs Regular HDMI: Are They the Same? The best course of action here is to do a manual reset by pressing the power button. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. While none of the newer current broadband plans utilize this device, it still works well on older options. But once you learn how to decipher them, knowing the router and modems status is as simple as taking a glance. We can divide this into two different parts. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). The Big Tech Question delivers straight answers to the biggest questions in tech. If it's still red your Hub might be faulty. Your Hub is in WPS automatic connection mode. Youve tried to log in with the wrong username and/or password. Tech geek, international speaker and occasional PC Pro podcaster. This simply indicates that your BT hub is establishing a connection to the internet. To make things easier, well cover what the orange lights mean on both current and legacy BT Hub models. Learn More. There's a problem. However, if the orange blinking light continues longer than that try the following fixes. Check whether the flashing orange light is still present. There has been different models released over the last few years, so it may vary depending on which hub you have at home. For the most part, the BT Hub is an efficient piece of hardware. Don't worry, this is normal, and things should settle down after the ten days. Barry has scribbled about tech for almost 20 years for The Sunday Times, PC Pro, WebUser, Which? There are a few potential fixes for this issue. Another issue that can cause problems is interference on your telephone line. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. The first one is pretty obvious its not switched on properly. Unhelpfully, BT can be rather vague as to what it actually means and what you need to do. Click on your model of Hub to find out what the lights mean. The next generation of wifi technology is also built-in, and users have the added convenience of being able to turn the lights on or off with just a few clicks. Help for BT Hubs Find help for all the recent models of the BT Hub - including the BT Smart Hub, 4G Mini Hub and the BT Home Hub 5, Hub 4 and Hub 3. If not, dont hesitate to factory reset your device. If you have a blue light and your connection isnt working, its more likely an issue with the device than the hub itself. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds. If there are issues you need to contact BT as there could be a problem external to your property such as with the cabinet or cabling. If your Hubs purple light is flashing, this may mean that there is an issue connecting to the internet. What makes the Smart Hub 2 different? When the status light is solid orange, it could mean one of two things. The BT Home Hub 4 only has four Ethernet ports, it does not support gigabit Ethernet, so it will transfer data slower than some other models. The BT Home Hub 5 is an improvement on the 3 and 4, with more antennae and dual AC wifi. Purple Flashing Light on Smart Hub Go to solution Hello, Today I moved back into my home after being in lock down, I had turned off all electrical equipment before I had left including the BT Smart Hub. Enter your email address to subscribe to this blog and receive notifications of new posts by email. Click on the title and picture of your Hub to see links to all our help. Go through the same steps as before to see if you can diagnose and fix the problem on your own. A green light will generally just come on when youre starting up your hub, and its nothing to worry about. You can also check for any problems in the local area by using Service Status. Connecting your BT Smart Hub 2 Connecting your BT Smart Hub and Ultrafast Smart Hub Connecting your BT Home Hub 4 and Hub 5 Connecting your BT Home Hub 3 Setting up a Hub 3 or Hub 4 with an Openreach modem These are the basics to what your hub lights mean. You can check this to see if that is why your hubs lights are currently off. What do the lights mean on my BT Business Hub? You can switch it on via the Hub Manager. When the light turns solid blue, you should be good. Your broadband is active, but your Hub can't connect. AirPlay Not Working on LG TV: How to fix This site uses Akismet to reduce spam. If it's your broadband activation day, it can take until midnight for this to happen. It has an updated design but still uses LED lights for status indicators. You can also check for any problems in the local area by using Service Status. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Jamie has been an avid gamer since the release of the Amiga 500 back in the early 1990s. What the lights on your BT Smart Hub mean - YouTube 0:00 / 2:10 What the lights on your BT Smart Hub mean BT 33.5K subscribers Subscribe 261 Share 95K views 2 years ago Find out. If this doesn't fix your issue, please contact us. If this isn't the case the first thing to try is restarting your hub. A microfilter (or ADSL filter) allows broadband to work at the same time as your phone service. Using the Power button, turn your Hub off and then on again. Trying to work out your BT hub orange light from your BT hub green light? Once the BT Hub has rebooted wait a few minutes for a solid blue light to appear. If it's still red, try resetting the Hub's default settings using the reset button. Broadband light is blue, but I can't connect to the internet. Your Hub is trying to connect to the internet or is connecting via WPS. Restart your device, and if the light is still red, contact us. If you have a flashing orange light, then this is all good. Need to know more about your BT hub lights in general? If this doesn't fix your issue, please contact us. Please wait for the hub to sync - this usually takes about four minutes. Fax:949-830-4692. The BT home hub is a great device that offers a lot of cool features, ranging from next generation Wi-Fi to smart channels to dual band and smart scan. Has your broadband been activated? Your Hub can't connect to your broadband line. Find out how to fix your flashing purple light problem here. Computer Turns On But Monitor Says No Signal (How To Fix No signal to monitor). If it's flashing red, it didn't connect - give it a couple of minutes and try again. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. If you enter your landline number that should tell you if theres a problem with the network. Your device cannot connect. The lights on a BT Hub are unlike those of most other routers, so we have created this guide to help you to figure out what they all mean. How To Get Rid of Lag And Speed Up Your Internet While Gaming, What Is the 192.168.0.1 RouterIP Address. If you can't get online, it might be your device. Fibre connection Your Hub is establishing the fastest, most reliable connection for your broadband line. The best way to fix this? Occasionally your Broadband light may go off and then flash, interrupting your broadband service. Once again, you can use the power button to do a manual reset. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. Use the Power button to turn your Hub off and on again. Its one of the most common routers in the UK. This table shows how long each stage of the start-up process should last. Your Hub is connected to the EE mobile network via Hybrid Connect, Your broadband connection is not set up yet, or there is a problem with your broadband. Because these two models share the same design, the orange lights have identical meanings. This hardware does use smart scan technology, but it lacks support for modern 5 GHz bands. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. Full Fibre connection Connect a device to your Hub. Uber Greenlight Hub Detroit-13331 W 10 Mile Rd, Oak Park, MI 48237 Minnesota-N/A Mississippi-N/A Missouri. Select your hub from the options below to see what they mean. Best of all, you dont have to be an IT expert to get things set up and running smoothly. When you first plug in your hub, it'll take about four minutes to synchronise. In this case, as above youll need to troubleshoot via a web browser. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. Copyright 2022. Uber Greenlight Hub- 1000 Macklind Ave, St. Louis, MO 63110. Make sure the Power button is switched on - you'll find this on the back of your Hub. Depending on the type of BT Hub that you have, it could mean that you don't have access to the internet. If it's disconnected, click connect. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Connect your laptop to the hub and head into Safari, Chrome or another web browser. There are a few light colors on this modern/router combo device. If you have a BT Smart Hub 2 and youre seeing a purple light that isnt flashing, then your Hub is connected to EEs backup mobile network, but theres a problem with you main fixed-line broadband connection. BT is one of the most popular broadband providers in the UK. When the light turns solid blue, you should be good. Using a paper clip or similar press the button and hold for 20 seconds. Dont forget to check your microfilter if you have one. However, if you see a flashing orange light followed by a solid orange light, there's an issue. If the light doesnt turn solid blue after two minutes, you can connect a device to the Smart Hub using Wi-Fi or ethernet cable. Map & Directions. You can follow our guide on fixing the orange flashing light on the BT Home Hub. Check the black cable with the grey connectors on the end is plugged into that socket. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. I have got a PC plugged direct into the hub - again no internet. On older models, a duller blue light is an indication that your hub is in energy saving mode. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Press the Restart button and release it when the Power light turns orange. Use our hub light guide. If your service is Full Fibre, you won't. If your master socket only has one socket, you'll need a microfilter. The purple light shows you are using 4G instead of broadband. If you have a BT Hub, you may have noticed that there's a light on the front that can sometimes start flashing purple. For example, if youre on GFAST connection, you might struggle to find a compatible modem. It acts as both the modem and a router. If you decide to reset your BT Hub, the login, Internet connection, LAN, Firewall, and WiFi settings will all go back to the default settings. The BT Whole Home Wi-Fi is a popular choice due to its budget price. You can also check the BT status page on their website for known issues in your area. Still no lights? The power is off, or you've turned the lights off. If you still can't connect to the mobile network, contact us. Again, well explore potential fixes for this below, but at least youve still got some service, even if it wont be as fast! Likewise, check the black cable is still plugged into the socket on your wall. You can try a few different methods to fix this issue. When your broadband is available, your Hub will switch back automatically, and the blue light will show. home lighting, WiFi Light Bulbs, Color Changing Light Bulb, Smart Light Bulb Works with Alexa, Google Home, A19 Alexa Light Bulb No Hub Required, 60W Equivalent 500LM, 3Pack. Your Hub is connected to your broadband and working properly. When you unplug a device, the cache is cleared and it starts fresh. Press and release your Hub's restart button. Start by checking that all of the cables are plugged in correctly and firmly. Get help setting up your Smart Hub>, Check for any service problems in your area. Feel free to leave a comment if you want to get in touch. Open a web browser and follow the on-screen help wizard to get connected. There are different types of BT smart hub devices that flash lights, including BT smart Hub 2, Ultrafast Smart Hub, and BT Home Hub 4 or 5. Save my name, email, and website in this browser for the next time I comment. If your Hub is stuck on a green light permanently, then a hard reset is in order. If this doesnt fix your issue, youll need to get in touch with BT. Your device is connecting to the mobile network. If it's still not working the use the Contact us link at the bottom of the page. If the light is solid orange, the Smart Hub is attempting to connect. First, BT wont offer technical support with third-party routers, so if something goes wrong with the new router youre on your own. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Positioning your Smart Hub 2 to get the most from your wi-fi, Download the Business Smart Hub 2 user guide, Changing the wireless settings on Smart Hub 2, Restricting the wireless devices that can connect to your Smart Hub 2, Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2, Controlling the time when devices can access the internet on Smart Hub 2, Creating a Port Forwarding rule on Smart Hub 2, Set up and assign multiple Static IP addresses on the Smart Hub 2, WAN port on Smart Hub 2 and using it for Ethernet. Read our in-depth guide to troubleshoot a Flashing purple light. Connecting your devices If the light does not turn blue, use a paper clip to perform a factory reset. You can connect your home network to the broader Internet and deliver fast speeds to all your connected devices through one compact device. How do I create a wireless connection to my BT Business Hub 3 using WPS? Best Budget Projectors: Top Picks And Reviews If it stays orange use the Contact us link at the bottom of the page. The red light means that the device isnt connected to broadband, and theres an issue with your Internet connection. Seeing a different colour light? Youll also need a modem to go with the router, and that modem will need to be compatible with whichever flavour of BT Broadband youre receiving. If the Base (Power) light is red, the hub may be overheating; if you notice the . For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. Additionally, when you plug a device back in, the power supply resets any problems that might have been occurring with the hardware. As a result, youll have to look into the following details. Trying a factory reset is the best thing to do if youre fced with a red light. Reset your Hubs password by using a paper clip to press the recessed reset button on the back of your Hub for a few seconds. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. It usually comes on when you turn on your hub, and it means nothing is wrong. Press the Restart button on the back of your Hub. Is there a flashing purple light on your BT Hub? Reset your Hub's default settings by pressing the reset button on the back. If youre then still stuck seeing a steady orange or flashing orange light then you should connect via ethernet a device such as a laptop to your hub. If the status light is flashing orange, the device is attempting to connect to the Internet. In this article, we will examine the meaning of the orange light. Use the Contact us link at the bottom of the page to get in touch. You will need to use a web browser on your computer and type in the address: 192.168.1.254If this address does not work for you, you can find yours on the back of the router itself, along with the admin password which you may also need. Video Was Edited Using Cyberlink PowerDirector: https://rover.ebay.com/rover/1/710-53481-19255-0/1?ff3=4\u0026toolid=11800\u0026pub=5575089112\u0026campid=5338607652\u0026mpre=https%3A%2F%2Fwww.ebay.co.uk%2Fsch%2Fi.html%3F_odkw%3DTranscend%2BDrivepro%2B200%26_osacat%3D0%26_from%3DR40%26_trksid%3Dp2045573.m570.l1313.TR4.TRC2.A0.H0.X.TRS0%26_nkw%3DCyberlink%2BPower%2BDirector%26_sacat%3D0 PC Screen Was Recorded Using Cyberlink Screen Recorder: https://rover.ebay.com/rover/1/710-53481-19255-0/1?ff3=4\u0026toolid=11800\u0026pub=5575089112\u0026campid=5338607652\u0026mpre=https%3A%2F%2Fwww.ebay.co.uk%2Fsch%2Fi.html%3F_odkw%3DDash%2BCam%26_osacat%3D0%26_from%3DR40%26_trksid%3Dm570.l1313%26_nkw%3DCyberlink%2BScreen%2BRecorder%26_sacat%3D0 View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. Roku Wont Connect to WiFi (How to Fix it). If you see an orange light on the silver bar, it means that theres an issue somewhere. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. Another light which also indicates that theres a problem is a flashing purple light. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. The central Power light will go blue and the Broadband light will be off, After a factory reset, youll be guided through the Smart Setup on all your devices. A good place to check if there is a widespread problem is to visitDowndetector, this is a popular website to check if websites, internet services providers, and apps are down. Power cycling works because it clears the cache and resets your device. To indicate potential problems, the BT Hub uses a series of lights, such as purple and blue. The BT Smart Hub, formerly known as the Home Hub, is BTs residential broadband gateway. And, because the difference between an orange and red light can be subtle, were going to talk about the red light (where applicable) as well. If everything is plugged in properly and youve had BT Broadband up and running smoothly before, its possible theres a problem at BTs end. It can also reboot automatically when problems arise, reduce signal interference, and more. Find out what the Hub lights mean. Try moving Hybrid Connect. 10 Quick Fixes to Speed It Up! The Hub will return to normal mode after a few minutes. Trying to work out your BT hub orange light from your BT hub green light? Unfortunately, the light doesnt tell you where the problem is. Check if the broadband cable (grey ends) is plugged incorrectly. Your Hub is connecting to another wireless device using WPS. The BT Home Hub lets you connect devices without a key. Its worth having a chat with BTs support team to see what modem they recommend before you go down this route. Your Hub is working but isnt connected to the internet. Like the original Smart Hub, flashing orange lights indicates that the device is connecting to broadband. The lights on your hub will change to green or flashing orange as it is setting up. One thing that you will notice about the BT Hub is that its lights are a variety of different colours, which might be a change for you if youve previously just had a red/green router at home. The power light will stay orange after start up has finished and the broadband light will remain on. Your Hub is starting up and it should take at least 3 minutes. How to restart or reset your Hub What the Smart Hub 2 lights mean Contact us What the Smart Hub 2 lights mean When you first plug in your hub, it'll take about four minutes to synchronise. The power is now off or the lights have been turned off. All iterations of the BT Hub are screenless devices. Whether youre connecting devices through Wi-Fi or using a wired ethernet port, the BT Hub makes it possible. If that still hasnt solved your problem, then its time to get in touch with BTs technical support team. Once connected, open up a web browser and follow the on-screen prompts to establish a broadband connection. The lights on a BT Hub are a little different to the majority of different routers out there, so youll need to look through a colour coded guide to know whats what.
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