If this error shows and there are no programmes in the "Watch Now" part of the BT Sport app, you'll need to ensure all clock settings are set to default 24-hour time: If you're streaming via 3G, you'll need to enable mobile streaming with the BT Sport app settings. If you then select I am the account holder, well send a letter containing a PIN to the account holder's address. However you can't have this if you have Sky Cinema or Sky Sports. By switching on your TV first, then your box, it might fix the problem, It could be a problem with your TV or TV box. Step 4 If it doesn't, click on the Video doesn't play back when pressing play link below and follow the steps. Try closing and reopening the web browser. Now generate a new connection code on your box by pressing 'Connect Device' again. Please remember that your mobile operator may charge for data usage. Ask other users of the same connection to stop downloading large files, If your device is capable, try connecting using an Ethernet cable, Try checking mobile coverage on your mobile provider's website, Close or uninstall other apps that are running on your device. 3. What you can't do is then try and watch a third stream on a third device. 12-08-2021 The help tool can quickly get you back up and running again. If you're connected to a public wi-fi service, please ensure you're properly online with that provider and try again. If you're still having problems, or you can still access the menu, you also have the option to reset your BT TV box through the menus. If this is the case, you'll need to speak to EE directly: These error codes normally appear when you're trying to watch live channels or videos via the BT Sport app. More options When you're presented with the option of 'standard' or 'enhanced' player, choose 'standard'. 0 Ratings Cliff Aspiring Expert on 29-11-2020 11h03 2,140 Views Message 4 of 6 Re: ERROR CODE YVM302 (Toyota) When an error occurs, a warning code is displayed on the display on the right of the window (A) for 10 seconds. Simply click the link below and give it a go. If you try to access BT Sport in USA, you'll face the following geo-restriction error. This may be caused by a problem with your device and WiFi connection or because you're not fully logged onto a WiFi hotspot. Make sure the term youve used is valid and try again. HD channels need to be viewed with an HDMI cable, On the app - Close down any other app you have running then try uninstalling and reinstalling the app, On the web player - Restart your browser or try using a different browser. BT's "help" claims that neither of these errors exists! 'Downloads and updates' in the Windows Store. When things go wrong, it can quickly get you up and running again. This error means that you need to download the app from the Amazon app store,and not from Google Play. This means that there's a temporary problem with the particular programme youre trying to watch, which can happen for a number of reasons. This means that there's either an issue with your registered device(s), or you've reached your registered device limit. Once connected ExpressVPN easily unblocks BT Sport so you will have no trouble accessing BT Sport and enjoying BT Sport outside UK. The picture keeps breaking up on the BT Sport App, I'm unable to watch the BT Sport App over a 3G or 4G mobile network connection. I've uninstalled the app on the phone and restarted it, reset the password as the error message suggests but no luck. You'll not be able to watch any BT Sport online content if you have certain cookie restrictions. All you need to do is visit the BT Sport website or launch the BT Sport app*. 18h44, on Please visit our billing help pages for more information. 13h02. Your device user guide will show you how to do this. How can I watch the BT Sport app on multiple devices? Extra TV channels are delivered using your broadband. If you still get same error message, please try again in a couple of hours. 11h46. 3. find the event you want to Airplay and click on it to start streaming on your device. on The BT Sport app for smartphones and tablets allows BT Sport subscribers to watch all our channels live, on the go and in stunning high definition, as well as a huge number of clips, long-form highlights, and full replays. If you already have a BT ID (this will be your email address), you'll not be asked to create a password in the sign-up process for the BT Sport app. If you want to record you'll need to get a box with a built-in recorder. These error codes normally indicate a problem with your internet connection. 0 Ratings GD101, GD102, GD103, GD104, GD105, GD106, GD107, GD108, GD109, GD110, GD111, GD112, GD113, GD114, GD115, GD116, GD118, GD119, GD120, GD121, GD122, GD123, GD124, GD125, GD126, GD127, GD129, GD130, GD131, GD132, GD133, GD134, GD135, GD136, GD137, GD128, GD003, GD138, GD139. This way, it's impossible for your ISP or the streaming service to trace your location. Try the channel again now. NCE-001 error code Every time I try to log in, error code ID1006 shows up on my phone and ID106 on my smart tv. This means that your device's location services aren't enabled for the BT TV App. Things are constantly changing, and unfortunately the help site team are always the last to be told. im getting the same error code ID106 in my now tv BT Sports app. This is a problem with the player, which is causing issues for the programme youre trying to watch. MD001, MD117, MY019, MY039, MY116, MY117, MY115, MY120. Make sure that 'Enable Mobile Streaming' is set to 'on'. Log out of the app, then log back in with new user details. Youll need to disconnect your device from any external display to continue using the app. Please wait up to 24 hours for your account to fully activate. As the BT TV App can only be used in the UK or European Union (EU), the app needs location services to be turned on. I can log into BT sport via a browser and watch live sport but the app doesn't work on my phone or tv. When things go wrong, it can quickly get you up and running again. Please exit the enhanced player and try again. If you havent exceeded your device limit and are having issues, If restarting your app doesnt work, try deleting the app off your device and then reinstalling it. Resetting Powerline Adapters or Mini Connectors, How to check Powerline Adapters or BT Mini Connectors are working, I have no lights on my Powerline Adapters or BT Mini Connectors, If youre using mobile data, try turning your mobile data on and off again, If youre using wi-fi, try disconnecting your device from your wi-fi connection or restarting your router, If youre having connection problems with your BT Broadband go to, Exit the player back in to the app and re-try playing the programme again, If this doesnt work, fully restart the app and then re-try playing the programme again, You can register up to 10 devices, however you can only use the BT TV App on two devices at the same time. Get BT Sport free with a 20 SIM card from BT Similarly, if you get a SIM-only deal worth more than 20 per month direct from BT, you'll get BT Sport thrown in. If you don't receive a validation PIN, make sure you've entered the correct phone or tablet number in the first step of the set-up process. You can fix that problem by using a VPN. This error message is displayed if you have the TV box which doesn't have recording capabilities. These error codes relate to the enhanced video player. These errors appear when you're trying to watch a video or channel in the BT Sport app. BT Sport Expert on 04-02-2021 17h00 11,187 Views Message 2 of 24 Re: Error codes VC526 and VC081 VC526 means your internet connection is failing to keep up, and your player has been buffering for too long. Try logging in again, re-start the app and then try again. It should only be a temporary issue, so please keep trying to log in. Remember that only the primary account holders BT ID can be used to log in to the app and online player. 21h09, on 12-08-2021 If this doesnt work, you can request BT ID and password reminders here: Fully restart your app and try re-pairing your device to your set top box, If this doesnt work, try resetting your set top box and/or your router, and then try re-pairing your device to your set top box again. Once you've followed the instructions in the email, you'll need to wait at least 10-15 minutes for your BT Sport account to fully activate before you can log in to the app. 19h42, on Try fully restarting the app, then attempting the action again. If you see this message while accessing BT Sport over 3G in the UK, it could be because your provider is routing your request via Europe. You can download updates to the BT Sport App from: The new BT Sport help tool is available to all sport customers. You can order by visiting www.bt.com/sport>. If this doesn't fix the problem, click on the Video doesn't play back when pressing play link below and follow the steps. In order to watch a single Extra TV channel with good picture and sound, you need minimum download speeds of: Test your speed to make sure your connection is running fast enough. Come back later and try watching the programme again - this might take up to a day in some cases. You need to ensure you've set up your BT ID: Step 2 If you still see the error message then try restarting equipment following these steps: Try restarting equipment following these steps: In the BT Player menu, scroll across to the 'Setting' icon, Scroll down to Reset BT TV Data and press OK, Now go back to the channel where you got this error, Hopefully this should have fixed the problem, but if you're still having an issue contact the, Restart your TV box by switching off the power at the mains. Try closing the app and opening it again. You can only watch programmes on the BT TV App in the UK or EU. Your TV will need to be HD ready also. Its easy to sign up; just click here to place an order for BT Sport >, Error Message: Sorry, we didn't recognise the details you've entered (Username or/and Password); Please check and try again. Now retry to see if this has fixed the problem, You may need to accept the 'Terms of Use' before you can access Catch-up and On Demand services on BT TV. Some public networks (hotels for example) limit the bandwidth available for video. 12-08-2021 Once you've done that switch your TV box off and on again. 4. 18h13. 13-08-2021 04-04-2021 Check your wi-fi connection, re-start the app and re-try. Before looking for your error code, why not try our TV and Sport help tool? If you'd like to look up the code, please type the full error code in the box below. Please try again later. To set your clock settings: This error code can mean there's a problem with accessing the BT Sport channels or with playing back a video in the app. CF001 or CF002 error code These error codes are normally caused by app configuration issues. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 1h17. To try and fix it: You'll get this error code when there's a problem with purchasing a title. LIKE ITS GAME OF THE SEASON ALREADY, on You'll find help with BT Sport App error codes here > bt/help/en/bt-sport/fix-a-problem/app/mobile-and-tablet/errors-on-the-bt-sport-app-on-smartphones-and-tablets.html The BT Sport App won't open on my device The BT Sport App won't install Why can't I log into the BT Sport app using my BT ID? Announcements, Guides & Community Updates. If you've checked VPN but you're still being blocked: Click on the pink BT Sport Help Tool button under 'More help' below for help. To set your clock settings: This error code can mean there's a problem with accessing the BT Sport channels or with playing back a video in the app. Cannot cast live streams on iOS BT Sport App to LG TV over AirPlay This has worked before but for the last Champions League matches and since then, I receive a VC011 error. Check your 4K recordable TV box is connected directly to your Hub with an Ethernet cable. Your BT ID hasn't finished linking to your BT Sport service which means it's not ready for you to use yet. - Fixing : replace the limit switch, cable. 14h07, on This means that there's a temporary problem with the particular programme youre trying to watch, which can happen for a number of reasons. You may also see this error code when porting a BT mobile number over to EE and the transfer hasn't completed yet. If you enter a password incorrectly 3 times within 15 minutes your access will be blocked for 15 minutes. Now retry the service to see if you still get the error, If you still get the error, restart your TV box by flicking the switch on the back. IPC6001, IPC6002, IPC6003, IPC6004, IPC6005, IPC6006, IPC6007, IPC6008, IPC6010, IPC6013, IPC6014, IPC6015, IPC6018, IPC6019, IPC6020, IPC6021, IPC6022, IPC6024, IPC6025, IPC6026, IPC6027, IPC6029, IPC6038, IPC6039, IPC6040, IPC6041, IPC6042. on We'll try to resolve this as soon as possible. Check your wi-fi connection, re-start the app and re-try. MP939, MJ939, MS001, MS011, MS012, MS013, MS014, MS015, MS016. These error codes are usually caused by a problem with your BT Sport order. The new BT Sport help tool is available to all sport customers. You may see these if you're trying to access this player from outside the UK, which isn't allowed. 10-04-2021 Look out for an email containing an activation link that you need to click. There are various reasons why you might be seeing this error code. Press the Help button, then the numbers 7 2 0 and then press OK. Now scroll through the different input options until you reach the correct input channel. 03-07-2020 This may be caused by a problem with your device and WiFi connection or because you're not fully logged onto a WiFi hotspot. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 05-10-2021 GY038, GY107, GY107, GY111, GY112, GY109, GY108, GY122, GY123, GY018, GY118, GY119, GY125, GY003, GY004, GY005, GY006, GY001. One little tap for complete control and all the help you need, Get all the help and support you need via the EE Community, Contact us and follow the easy steps to resolve your query, Get advice on how to fix error codes in the BT Sport app, 'There are no events to show error message', There are no events to show error message, log out of the BT Sport app, restart it and then log back in again, check your internet connection by trying to load a new web page, if you're using WiFi, check you've entered the correct WiFi password and logged into the internet - some public networks have a two-stage log in, uninstall the BT Sport app and then reinstall it, some public networks (hotels, etc.) Error Code VC010: You're running more than two streams on more than two different devices. Step 3 There are a number of reasons why this may be happening. If you don't have a specific error code or can't remember it, then click instead on the 'View all error help' button. 5. If you'd like to look up the code, please type the full error code in the box below. Enter error code You should enter the code exactly as it's shown. If this doesnt work, you can request BT ID and password reminders here: Fully restart your app and try re-pairing your device to your set top box, If this doesnt work, try resetting your set top box and/or your router, and then try re-pairing your device to your set top box again. If you do have it, manually configure the app/software accordingly or un-install to allow BT Sport streaming. Error VC011 may also occur if you use data compression apps. Error VC011 may also occur if you use data compression apps. No results found but hit enter for the most relevant articles. Please check that you're entering the correct EE phone or tablet number and begin the set-up process again. To upgrade your box, call us on 0800 800 150. GP306, GP318, GP998, GL006, GB021, GB022, GB023, GB002, GB003, GB004, GB010, GB998, GM002, GN002, GG103. There are two reasons why you might get this message: If youve recently signed up for BT Sport on EE, you need to make sure youve setup your BT ID.
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